Frequently Asked Questions

This section contains answers to specific Go-Care questions as well as the most common questions patient have about medical aid centers and urgent care.

Walk-in Medical Aid Center

What are your hours of operation?

Go-Care Newark hours are 9 am – 9 pm, Monday to Saturday, and 10 am – 6 pm on Sunday.
Go-Care Silverside hours are 8 am -8pm Monday to Saturday, and 9 am – 5 pm on Sunday.

How do I get to your facility?

Go-Care – Newark is located in the beautiful, state-of-the art Abby Medical Center, conveniently located right off of I-95 and Route 7. The address is: 1 Centurian Dr, Suite 106, Newark, DE 19713

Go-Care – Silverside is located near Silverside and Foulk roads in Talleys Corner area. The address is: 2700 Silverside Ave, Wilmington, DE 19810.

What conditions do you treat at Go-Care?

At Go-Care we specialize in treating a variety of urgent medical needs. These include colds, cough and flu, minor scrapes, cuts and burns, sprains, strains and fractures. Our physicians are skilled in medical diagnosis and triage, and will arrange for a higher level of care if necessary.

What should I bring to my appointment?

If you have a commercial insurance company, you should bring your insurance card so we can secure payment from your insurance company. Treatment for some conditions may interfere with your chronic medical concerns, so bringing a list of your current medications may be helpful. Also, bring a picture ID. Note that a parent or legal guardian must accompany any patient under the age of 18.

Do I have to make an appointment to be seen?

No appointment is necessary to see our physicians at GoCare.

Do you have x-ray on site?

Yes. We have the capability to perform x-rays on site at Go-Care. Our Newark location has an x-ray machine in the practice. Our Silverside location offers x-ray access on the property.

How long will I have to wait to be seen?

Our goal is to have our patients seen by a physician with minimal waiting time. We aim to have our patients seen and treatment underway within 20 minutes. Often, you will be able to be seen and on your way within an hour or so.

What do I do if I’m not getting any better?

We recommend that you follow up with your primary care physician shortly after your visit. Oftentimes your medical problem will necessitate follow up with a specialist, and our physicians will assist you in determining the appropriate specialist with whom to follow up. If you have trouble with follow up, you can call us and we can offer recommendations or see you again for a recheck.

What forms of insurance do you accept?

At Go-Care, all major commercial insurance carriers are accepted, as well as Worker’s Compensation, Auto Insurance and cash or check. A list of participating insurance providers is available on the How to Pay page.

What is your payment policy?

Your copayment, as determined by your insurance policy, is due at the time of your visit. If paying by cash, without insurance, payment is due at the time of service. Special arrangements can be made if you are unable to pay in full at the time of service.

Can I still be seen if my insurance is not accepted?

Yes. If we do not participate with your insurance, then you will be responsible for the bill for services rendered. Cash, check, or credit card is accepted.

What happens if my insurance company doesn’t pay my bill?

We do our best to work with your insurance provider. We will bill your insurance for you, however, if payment is declined, you are ultimately responsible for your bill. If necessary, we can provide you with a copy of your receipt for you to submit to your insurance carrier, who may reimburse you for expenses.

Do I have to pay at the time of my visit?

Your copayment is due at the time of your visit. If you do not have an insurance carrier, payment in full is required at the time of service, but payment arrangements can be made, if necessary.

What is an Urgent Care Center?

In most states, the typical urgent care center, or walk-in clinic, treats patients who cannot wait for a routine doctor appointment. Most of these patients have illnesses and injuries that do not require the services of a hospital emergency department, but do need a skilled evaluation and treatment.

A typical urgent care center:

  • Offers x-ray services and basic laboratory services
  • Does not treat true emergencies, such as acute chest pain, severe trauma, or other life-threatening emergencies. These are best treated in the high-resource, local hospital’s emergency department.

 

Why don’t we call Go-Care an urgent care center?

Our medical center provides services that are offered in typical walk-in clinics that are generally called “urgent care centers” in the rest of the USA.

The State of Delaware has unique rules that require a facility licensed as an urgent care center to meet rules that are generally reserved for large hospital emergency departments. Go-Care does not meet this Delaware-specific definition for an “urgent care” under the rules of the State of Delaware, nor does any other Medical Aid Unit in Delaware.

This is why all walk-in clinics in Delaware use the term Medical Aid Unit as opposed to urgent care.

For members of the public, who are aware of the definition generally used to define an urgent care center; our clinic does meet the criteria that define an urgent care facility as published by the Urgent Care Association of America.

Zip Pass

While Go-Care is a walk-in center, you can get in line online at either of our locations. Choose the location most convenient to you.

Newark Hours

Our Newark location is open at the following times:

Mon - Sat9:00 am - 6:00 pm
Sun10:00 am - 6:00 pm
Silverside Hours

Our Silverside location is open during these hours:

Mon - Sat8:00 am - 5:00 pm
Sun9:00 am - 5:00 pm

Questions?

We'd love to hear from you!